Chatleys Terms & Conditions

Please read these terms and conditions carefully as they are the terms of which the customer "you" agrees to purchase items "the items" from Richard Kenneth LTD trading as Chatleys "the company". No other terms or representations shall form part of these conditions unless agreed in writing between you and the Company. These terms and conditions do not affect your statutory rights.

Purchasing from us

• Ordering at Chatleys Menswear is fast and secure. To place an order just follow the steps on-line.
• Sagepay ensures that your payment is handled in an easy, safe and secure manner. After every transaction completed you will recieve a confirmation email with reference number relating to your order. Please keep this safe in case you have a query.
• Your card will be debited on completion of checkout.
• We accept Switch,  Delta,, Visa,  Mastercard,  Solo,  Visa Electron. We do not accept American Express or Diners Club.
• The items on this website are for you to purchase by placing  an order with the company. The Company has the right to refuse orders and no contract will subsist between you and the company unless and until the company accepts your order via email, and despatches the items to you. 
• All items are subject to availability. If the company does not supply the items to you for any reason, the company will not charge you for these items, and will refund back any money already paid for these items. The company will not be hels responsible for compensating you for any other losses  which you may suffer if the company does not supply the items.

 Delivery

• We endeavour to dispatch your order to you within 3 working days (not including UK Bank Holidays) of the date you place your order. Delays are sometimes out of the companys hands. The company shall not be liable for any losses, costs,  damages,  charges or expenses caused by any delay in the delivery of the items.
• If you have not recieved the items within 28 days you may contact the company by email quoting your reference number and cancel that order. The company will refund any money paid out to you in relation to that order.
• We do not send out part deliveries, we only send out complete orders.

 Pricing, Your Right to Cancel & Return

• The prices for the items are as indicated on the website and these prices include applicable sales tax and duty. The cost of any order must be paid in full upfront by you the customer  using a debit or credit card to the company.  
• While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.  If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods you will recieve a full refund.
• Due to circumstances beyond our control, prices may have to be altered up or down.  If for this and any other reason the items are not acceptable, the company must be notified in writing within 7 working days, and the item may be returned for a full refund on your debit or credit card.  The item must be returned within 7 working days of the cancellation with the original documentation and packaging as well as being in new condition. This does not affect your statutory rights.
• The companys liability in respect of any defective items is limited to their replacement and their cost of return.
• The company will not be held liable for the loss in transit of any returned items. We advise you to ensure the items are adequately insured during any return journey. We would also advise you to use a courier or special delivery post if you are unable to deliver the items personally. 

Defective Goods

• It is the responsibility of you the customer to inspect the items upon receipt. The company will not be liable for loss or damage during transit unless you notify the company of the nature of the damage within 7 days of the date of delivery.
• There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the customer with the value of lost or damaged products at our sole discretion. 

Incorrect or unsuitable goods

• We hope you will be happy with your goods but we will accept the return of any unused items within 14 days of purchase, provided that they are returned in their original packaging with all labels still attached.
• The company will not be held liable for the loss in transit of any returned items. The customer is responsible for appropriately packaging the goods before returning them to us and we advise to ensure that the items are adequately insured during any return journey. We would also advise you to use recorded delivery or special delivery post if you are unable to deliver the items personally. 
• Returns cannot be accepted unless they contain the original order number and documentation to allow us to trace the original transaction.
• We expect you to return the item at your own cost and we will ensure we make a refund to you within 30 days of the date of cancellation for items only. 
• You will be responsible for the items until they reach us. For your own protection we advise you to use a secure delivery service that requires a signature upon delivery. Where you are withdrawing from your purchaces within the 7 working days period;  Unwanted goods will be refunded less postage charges paid provided they are returned unused and in their original condition. Any part use of a product will incur a deduction from the final refund amount. Refunds will be made to the original payment card within 30 days of receipt.
• If you require an alternative item please place a new order on our website.